Refund policy

To avoid the need for exchanges or returns, PLEASE read our product descriptions thoroughly. We work very hard to measure each piece and write clear and concise descriptions that contain the information necessary to avoid issues and allow you to make an informed purchase.  

Please be aware of your size, desired chain length, etc. and be thoughtful about the pieces you are interested in before ordering. Most issues are easily avoided by a thorough read of the item's listing and examination of the photos, and as mentioned in each listing you are able to contact us at anytime regarding sizing, shape or size, etc.

Please note that we do not allow returns or exchanges based on wrong size or buyer's remorse, unless it is an issue on our end or the product is damaged.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase (e.g., receipt)

To start a return, you can contact us at Hell@KatzLittleFactory.com. 

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Hell@KatzLittleFactory.com.

Damages and problems
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, like perishable goods (such as food, flowers, plants, or other consumables), custom products (such as special orders, personalized items, or other made-to-order items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, gases, or other dangerous goods. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges
The quickest way to get what you want is to return the item you have, and then make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we’ve approved your return, please contact us at Hell@KatzLittleFactory.com.